Our RENÉ MOURIS product is warranted by RENÉ MOURIS LA MAISON DE LUXE SAS. for two (2) years from the date of purchase under the terms and conditions of this warranty (the “International Warranty”). The International Warranty covers material and manufacturing defects including the watch’s movement, hands, and dial (“Defects”). Any defective product or parts will be free of charge for repair or replacement in RENÉ MOURIS sole discretion if it proves to be defective in material or workmanship under normal use. Upon expiration of the Limited Warranty period, any repairs or replacement will be subjected to a service charge.
The International Warranty: is independent of any warranty that may be provided by the seller, for which he carries sole responsibility; does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have against the seller. RENÉ MOURIS’ customer service ensures the perfect maintenance of RENÉ MOURIS products. If the product needs attention, rely on an official RENÉ MOURIS dealer or an authorized RENÉ MOURIS Service Centre: they can guarantee service according to RENÉ MOURIS’s standards.
The International Warranty does not cover: the case, strap, bracelet, crystal, crown, and the life of the battery, normal wear, and tear, and aging (e.g. scratched crystal; alteration of the color and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating); any damage on any part of the product resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the product and non-observance of the use directions provided by RENÉ MOURIS; indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the RENÉ MOURIS product; the RENÉ MOURIS product handled by non-authorized persons or disqualified 3rd party repaired center (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond RENÉ MOURIS’s control. Any further claim against RENÉ MOURIS e.g. for damages additional to the above-described warranty is expressly excluded, except mandatory statutory rights the purchaser may have against the RENÉ MOURIS.
The International Warranty only comes into force if the warranty certificate is dated of purchase, fully and correctly completed and stamped by an authorized RENÉ MOURIS dealer, accompanied with the original sales receipt or the printed online order confirmation from RENÉ MOURIS official website (www.renemouris.fr) or an invoice from authorized 3rd parties online store. (“Valid Warranty Certificate”).
Customers are required to register the product warranty via the Warranty Registration page by completing the form and submitting a Valid Warranty Certificate on our website. We will issue a warranty number once the submitted documentation has been reviewed. Please make sure the information you provide is valid.
To have replacement/repair covered under this warranty performed, please email us at firstname.lastname@example.org and provide your Warranty number which can be granted after you successfully register your product on the warranty registration page. You need to register your product warranty before submitting your claim and in this message, you need to specify your name, Warranty number, and a detailed description of the issue and photos of the product to illustrate the descript issue. Customers may visit Return and Exchange Policy regarding the instruction of how to return to us or contact the RENÉ MOURIS customer service center via email at email@example.com for further clarification. Please note that the customer is responsible for the cost of sending the product back to RENÉ MOURIS. If we cannot find any defects described above, the product will be sent back to the customer.
In the following cases, please note that repair/replacements will be charged even during the warranty term.
· Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
· Failure or damage caused by unjustifiable repair or modification
· Failure or damage caused by fire or water, or a natural disaster such as an earthquake
· Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the color on the wristband and the peeling of the plating)
· In event of the retail store and the purchase date is not indicated on the warranty, or if this information has been rewritten
· repair/replacements the case, battery, strap, bracelet, crystal, and crown or other parts that not covered by the International Warranty
Please note that we only stock spare parts for products that are in the current collection. We do not provide parts for models any longer sold. The movement, hands, dial, case, strap, bracelet, crystal, crown, or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free repair or replacement under the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
REPLACING THE BATTERY
Once the battery has been drained, we recommend that you contact an approved authorized RENÉ MOURIS retailer or any other qualified 3rd party repair center, as they are equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. A worn-out battery should be replaced immediately to reduce the risk of leakage and consequent damage to the movement.
PRECAUTIONS AND PREVENTIVE MEASURES
Do not expose the product to sudden temperature changes (exposure to sunlight followed by immersion in cold water) or extreme temperatures [over 60°C (140°F) or below 0°C (32°F)].
Do not expose the product to intense magnetic fields such as loud-speakers, portable telephones, computers or refrigerators, and other electromagnetic appliances.
Avoid thermal or other shocks as they may harm your product. In the event of a violent shock please have your product checked by an authorized RENÉ MOURIS retailer or check with RENÉ MOURIS customer service by filling out the Contact form on our website.
Avoid direct contact with solvents, detergents, perfumes, cosmetic products, etc., since they may damage the bracelet, the case, or the gaskets.
CARE AND MAINTENANCE
René Mouris timepieces are water-resistant from 30 to 100 meters, as indicated on the case-back. This water resistance is guaranteed only when the crown is firmly pushed in or screwed in properly.
It is recommended not to use the functions and settings of your watch when it is wet and DO NOT use the functions and settings while is immersed in water.
Clean the case and bracelet regularly using a soft cloth to prevent any corrosion caused by perspiration. All water-resistant products can be cleaned with a toothbrush and soapy water, and then dried with a soft cloth. After being worn in the sea, the product must be rinsed with warm fresh water and then dried completely.
A well-sealed watch will transmit your body warmth to the air inside your watch, therefore if suddenly plunged into cold water, the sudden cooling on the outside of the watch can cause condensation, usually in the form of a mist of small droplets under the glass. This will normally evaporate after some time of wearing.
RENÉ MOURIS quartz or quartz chronographs are having the incomparable precision of quartz. Their power reserve is usually more than 2 years in continuous use. If you plan not to wear your quartz or quartz chronograph for several weeks or months, we would advise you to store it with the crown pulled out to the position that cuts the electrical power supply to the motor, thereby extending battery life considerably.
COLLECTION AND TREATMENT OF END OF LIFE QUARTZ WATCHES*
This symbol indicates that this product should not be disposed of with household waste. It has to be returned to a local authorized collection system. By following this procedure you will contribute to the protection of the environment and human health. The recycling of the materials will help to conserve natural resources.