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RETURN AND EXCHANGE POLICY

RETURN AND EXCHANGE POLICY

UNWANTED PRODUCTS

RENÉ MOURIS policy is to ensure that our customers are satisfied every time they place an order on our Website. If you purchase RENÉ MOURIS product through our Website and unhappy with the product when you receive it or if you simply change your mind, by law customer in the French are entitled to cancel the order and must notify RENÉ MOURIS at to service@renemouris.fr within fourteen (14) days from the day of receiving the product. Customer must grand a consent from RENÉ MOURIS by written before they return the product.

The returned product(s) must be in its original condition together with all the accessories (if any) and, insofar possible. Original Condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached (“Original Condition”). The product must not have been sized or altered in any way.

 

The refund of successful claim will direct to the credit/debit card used to place the original order within 14 days of the receipt by us of proof of the return of the items once we have inspected the returned item and are satisfied that it has been returned to us in Original Condition; otherwise, the return will not be honoured or you will be charged a restocking fee depending on the condition.

 

If customer placed an order through our authorized retail store and unhappy with the product(s) after the purchase or if you simply change your mind, customer must return the product(s) back to the store whereas you purchased the product and the rights different upon the law of a customer at his/her place of purchase and the right may not apply to you.


FAULTY PRODUCTS

RENÉ MOURIS try to select and package the items as well as possible to ensure they arrive in good condition. Nevertheless, if customer purchase RENÉ MOURIS product through our Website and you find an item arrives damaged or with Defects, or is not what you ordered, we will repair or replace it free of charge or provide a full refund as in our sole discretion.

Customer must notify us the issue of the product by email us at to service@renemouris.fr within fourteen (14) days from the day of receiving the product(s) in order to obtain the consent from us in written.

We will inspect the returned item and are satisfied that it has been returned to us in the condition it was in the Original Condition or approved the product is Defect, we will, in our sole discretion, to repair or replace product and send back to you with free shipping charge including if a returned product we cannot find any faulty as described, or if customer is entitled to a refund for the Defect product, The refund will direct to the credit/debit card used to place the original order within 14 days of the receipt by us of proof of the return of the items once we have inspected the returned item and approved the product is Defect.


PURCHASED FROM AUTHORIZED RETAIL STORE OR OTHERS

If customer placed an order through our authorized retail store or 3rd Party online platforms including, but not limited to Amazon, ebay and Etst, regardless the reason of Unwanted Products or Faulty Products, customer must return the product(s) back to the store whereas you purchased the product from. This right is governed and interpreted in accordance with French law without reference to the provisions concerning any conflict of laws and excluding the convention on the international sale of goods. Some states may have different policy, so period limitations mentioned may not apply to you. This policy gives you specific legal rights and you may also have other rights which may vary from state to state.


For a help with Defect products within warranty terms but later than 14 days of the day you receiving the product, please contact us at service@renemouris.fr and following “How to Return” section to acquire the after sales service from us.

In the event of products are not covered by warranty, please contact us at service@renemouris.fr to discuss your options. 


HOW TO RETURN UNWANTED OR DEFECTIVE PRODUCTS


  • Please contact us to inform us of your wish to return products at service@renemouris.fr.


  • The product(s) must return to us within 14 days of the day of customer granted the consent from us (unless we agree otherwise).


  • The notice must contain the following information: your order number, your reason for the return and the name of the product you wish to return.


  • We will allocate you a RENÉ MOURIS logistic centre to return to and along with a Returns Authorisation number which must be included with the package to speed processing of your return.


  • Customer is responsible for the shipping cost of returned product(s) back to RENÉ MOURIS. If possible, please use a secure delivery method which requires signature or Special Delivery


  • Product(s) lost in transportation will not be compensated for.


  • Return against cash on delivery is not accepted.


  • Return without a Returns Authorisation number is not accepted.


  • The returned product(s) must be in its Original Condition together with all the accessories (if any) and, insofar possible; and accompanied by the original valid warranty certificate.


If possible, please use a secure delivery method which requires signature or Special Delivery and return to:


European Customer

RENÉ MOURIS LA MAISON DE LUXE SAS,

57 Rue d’ Amsterdam,

75008 Paris,

FRANCE

Tel: +33 (1) 75 00 40 02


Eastern Asian Customers

IMC Group Limited

Unit 6, 9/F, Block A,

Profit Industrial Building,

1-15 Kwai Fung Crescent,

Kwai Chung,

Hong Kong

Tel: +852 2419 7734


Southern Asian Customers

Zuri Trading

Unit 18E Monet Tower 3 Legrand

Eastwood City,

Libis, Quezon City

Philippines

Tel: +63 625 47 25


Middle East Customer

EVERSHINE WATCHES INTERNATIONAL L.L.C.

Suite – 217, 2nd Floor, Gargash Center,

Deira DUBAI U.A.E.

Tel:  +971-4-2273111


Africa Customer

WATCHOICE BOUTIQUE LIMITED

Unit – LG, 4 & 5 Kigali City,

Enue Du Commerce Nyarugenge,

Kigali Republic of RAWANDA

Tel:  +250784763026


Customer from Rest of The World

RENÉ MOURIS LA MAISON DE LUXE SAS,

57 Rue d’ Amsterdam,

75008 Paris,

FRANCE

Tel: +33 (1) 75 00 40 02



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