RENÉ MOURIS policy is formulated to ensure
that our customers are satisfied every time they place an order on our website.
If you purchase RENÉ MOURIS product through our website and are unhappy with
the product when you receive it or if you simply change your mind, by law,
customers in the French are entitled to cancel the order and must notify RENÉ
MOURIS at email@example.com within fourteen (14) days from the day of
receiving the product. Customers must grant consent from RENÉ MOURIS by writing
before they return the product.
product(s) must be in its original condition along with all the accessories (if
any) and, insofar possible. Original condition means that there are no
scratches, marks, or blemishes on the product and the security tags are still
attached (“Original Condition”). The product must not have been sized or
altered in any way.
The refund of the
successful claim will be directed to the credit/debit card used to place the original
order within 14 days of the receipt by us as proof of the return of the items,
once we have inspected the returned item and are satisfied that it has been
returned to us in Original Condition; otherwise, the return will not be honored
or you will be charged a restocking fee depending on the condition.
If a customer placed
an order through our authorized retail store and is unhappy with the product(s)
after the purchase or if you simply change your mind, the customer must return
the product(s) to the store whereas you purchased the product and the rights
different upon the law of a customer at his/her place of purchase and the right
may not apply to you.
RENÉ MOURIS tries to
select and package the items as well as possible to ensure they arrive in good
condition. Nevertheless, if a customer purchases a RENÉ MOURIS product through
our website and you find an item arrives damaged or with defects, or is not
what you ordered, we will repair or replace it free of charge or provide a full
refund as in our sole discretion.
Customers must notify
us of the issue of the product by emailing us at firstname.lastname@example.org within
fourteen (14) days from the day of receiving the product(s) to obtain consent
from us in writing.
We will inspect the returned
item and are satisfied that it has been returned to us in the condition as it
was in the Original Condition or approved that the product is defective, we
will, in our sole discretion, repair or replace the product and send it back to
you with free shipping. If in a returned product, we cannot find any fault as
described, or if a customer is entitled to a refund for the defective product,
the refund will be directed to the credit/debit card used to place the original
order within 14 days of the receipt by us as proof of the return of the items
once we have inspected the returned item and approved the product is defective.
AUTHORIZED RETAIL STORE OR OTHERS
If a customer placed
an order through our authorized retail store or 3rd Party online platforms
including, but not limited to Amazon, eBay, and Etst, regardless of the reason
of Unwanted Products or Faulty Products, the customer must return the
product(s) to the store whereas you purchased the product from. This right is
governed and interpreted under French law without reference to the provisions
concerning any conflict of laws and excluding the convention on the
international sale of goods. Some states may have a different policy, so the
period limitations mentioned may not apply to you. This policy gives you
specific legal rights and you may also have other rights which may vary from
state to state.
For help with
defective products within warranty terms, but no later than 14 days of the day
you receive the product, please contact us at email@example.com and follow
the “How to Return” section to acquire the after-sales services from us.
In the event of
products are not covered by warranty, please contact us at
firstname.lastname@example.org to discuss your options.
HOW TO RETURN UNWANTED
OR DEFECTIVE PRODUCTS
· Please contact us to
inform us of your wish to return products at email@example.com.
· The product(s) must
return to us within 14 days of the day the customer is granted consent from us
(unless we agree otherwise).
· The notice must
contain the following information: your order number, your reason for the
return, and the name of the product you wish to return.
· We will allocate you
a RENÉ MOURIS logistic center to return to and along with a Returns
Authorisation number which must be included with the package to speed
processing of your return.
· Customer is
responsible for the shipping cost of returned product(s) back to RENÉ MOURIS.
If possible, please use a secure delivery method that requires a signature or
· Product(s) lost in
transportation will not be compensated for.
· Return against cash
on delivery is not accepted.
· Return without a
Returns Authorisation number is not accepted.
· The returned product(s)
must be in its Original Condition together with all the accessories (if any)
and, insofar possible; and accompanied by the original valid warranty
If possible, please
use a secure delivery method that requires a signature or Special Delivery and
Eastern Asian Customers
Southern Asian Customers
Middle East Customer
Customer from Rest of The World